Fivium


	eCase - Correspondence and Case Management Workflow Solution

	Fivium's eCase system is a highly secure and flexible Case Management solution that allows you to simplify and manage complex workflow processes across multiple departments and stakeholders.
	Automated case tracking in real-time
	With its intuitive and easy to use interface, eCase allows greater transparency between your workflow processes. Users can create, manage, track, prioritise cases and get up to the minute status on cases in real-time.
	Greater flexibility and increased business efficiencies
	eCase's integrated traffic-light system allows users to monitor cases with ease as they approach key milestones. With its comprehensive tracking and reporting which includes a full audit trail, eCase allows you to update and record new requests, link together cases and manage your work load - all from one central location. As eCase allows users to share and collaboratively work together, processes and decision making is greatly accelerated. Users can manage standard response templates and can circulate cases to collaboratively produce response documents. In addition, case information can be entered and shared as appropriate, eliminating duplication of records.
	Search, sort and filter records
	Using both basic and complex query options, eCase allows users to view a detailed case history and audit trail. Users can search by case reference, applicant name, date received as well as more complex searches, e.g. find all requests by MPs about wind farms in Q1 2010 that are due next week.
	Manage various case types including:
	Complaint handling and tracking General and MP correspondence Freedom of Information and Data Protection Act Parliamentary Questions
	eCase comes with the following features:
	Data management Attach documents, comments and web links Capture and forward emails directly onto a case Automatically upload documents and case summary information into document management systems Create letter and campaign templates for frequent requests on the same subject Searching and reporting Retrieve, view and track progress of cases in real-time Highly advanced search capabilities Assign keywords to each case for reporting and case retrieval Group cases together by enquirer Built-in reporting system for management information Auto generate Ministry of Justice quarterly and annual reports for freedom of information cases Publish press release cases on a web bulletin board Business workflow Assign and re-assign an individual case officer to each case Set response time objectives for each case type Case tracking and traffic-lights to prioritise cases Create tasks for other people Security and auditing Full user account and contact management Highly secure web-based system - software accredited to UK Government Restricted Level Full audit-trail for every case
	Customisable and easy to implement
	Capture specific data fields to suit your organisational structure Customise reports to help you manage your specific business requirement Easily adaptable to give you the ability to grow and adapt as your needs change Choice of flexible implementation options from cloud computing to virtualisation services. Fivium can adapt and tailor eCase to your requirements
	Built on an industry standard platform
	No 'client' software to install - this ensures minimum disruption to your business Web-based - users can access information from any location 24/7 Security accredited to UK Government Restricted Level - our solutions have been independently accredited and implemented on the Government Secure Intranet (GSI) Data integrity - transactions and data are fully secure Highly granular access control - role based controls to ensure data and transactions can only be accessed by authorised users One single consolidated database - information is easily accessed and analysed online Simple intuitive user interface Extensive auditing - includes time stamp tracking and full transactional auditing at each stage Comprehensive general help facilities - includes context sensitive help and an on-line user guide Based on Open Source software - uses best industry standards and interface mechanisms e.g. XML and Web Services XML based data model - provides flexible system changes and supports data migration from your existing systems
	To find out how eCase can simplify and manage your complex workflow processes and for a complete online demo, contact us.


	Online demos
	Take a look at some of the features available with our current systems.


	Freedom of Information
	Simply manage, respond and report on all your FOI requests in one easy to use online system


	Government solutions
	Over 3,000 companies use our cross-government systems every day to interact with government bodies

Data management

Searching and reporting

Business workflow

Security and auditing