Be more open with your community
eCase Direct is a case management system for local government. Use eCase Direct to produce high quality, low cost responses to FOI requests and complaints in short timeframes.
Handle cases with less time and resources through eCase Direct. Respond to requests for information before they're asked. By identifying key terms and linking similar cases, quickly identify areas of interest and publish information on these topics to reduce number of similar questions.
Reduce the likelihood of follow-up requests by working with others to get the right information and by using eCase Direct's quality control measures.
eCase is purpose built for the UK public sector and it’s been used since 2010. This gives you confidence that eCase Direct would work for your organisation.
Speaking of quality, case responses are subject to Quality Assurance and benchmarking against previous responses. Users improve their knowledge by watching cases of interest. Managers can watch important cases making sure they're correctly handled.
You should expect higher quality case responses in shorter timeframes with eCase Direct.