Fivium Launches eCase3

5 January 2017

London - 5th January 2017 – Fivium is delighted to announce the launch of eCase3, the latest version of the highly successful Public Sector case management system.

The upgrade introduces a great range of new features and demonstrates Fivium’s ongoing commitment to making eCase ‘the best case management system for the UK public sector’. Amongst the new additions are an impressive list of new features including:

  • Timeline view – providing a graphical representation like a map of all the key actions that have occurred on a case.
  • eCase Sync – a Microsoft Word plug in that enables you to save and update MS word documents to eCase in just one click.
  • Integrated Document Redaction - sensitive details within documents can be redacted, audited and commented on - all from within the eCase application, no installation required.

Also, following extensive user research, eCase3 includes a number of enhancements to key screens, making it more intuitive and easy-to-use than ever.

With eCase3 also comes the introduction of a free, two-week trial for Public Sector bodies. This gives them a no obligation opportunity to see how easy eCase is to use and how it can help them save time and improve effectiveness across the whole team.

All current customers are upgraded totally Free of Charge. This honours the commitment that eCase upgrades and enhancements are included in the single, unchanged monthly cost, which also includes comprehensive support.

Talking about the introduction of eCase3, Fivium Director Matt Fletcher said, “We have invested heavily in evolving eCase so that it continues to meet and exceed our customer’s current wants and needs in terms of features, functions and performance. Our commitment to making eCase the best, means that we listen to our customers and constantly invest in eCase to ensure that they get the features that matter to them.”

“eCase3 is just the latest step in the journey,” he continued. “We have lots more exciting things on the way for future iterations. We want to ensure that our customers can depend on eCase now, and for many years to come as the innovative, proven and highly secure case management platform that gives them the space to work on their cases, not processes.”

eCase3 is available to all UK public sector bodies, with an option for a free a two-week trial, without obligation. To request a free trial, or for more information, please visit

Notes to Editors

About Fivium

We're a London-based SME offering eCase and fully customised specialist applications, workflow expertise and bespoke IT products to the public sector. We're entirely self-financed and we don't have sales people. Our organic growth has come from our friendly and approachable team, which has led to a fantastic track record of improving user experience.

We believe our products and services have significant benefits for all public sector organisations: Central Government, Local Government, Non-departmental Public Bodies, NHS, Ambulance, Fire and Police services.

We provide an engaging and creative environment for our staff, and support graduate developers entering the workforce with the aim of delivering a superior service to our customers

In a customer survey conducted by VisionOne Research in 2015, 100% of Fivium Customers rated its service, its support and Service delivery as good or very good (where very good was the highest) and 96% rated Fivium developers as good or very good. In addition, 91% talked positively about Fivium, and 84% rated Fivium as better or significantly better than its competitors.

About eCase

eCase is a comprehensive and intuitive case management system for the UK public sector.

Public sector organisations rely on eCase to help them manage and meet the tight deadlines of a range of cases, correspondence and request types.

Cases handled through eCase include:


eCase helps manage caseloads for individuals and teams, and ensure responses are timely, consistent and quality assured. Case workers have individual logins and workbaskets which they use to manage their caseload.

Case drafters, subject matter experts, managers and reviewers can all collaborate instantly through cloud-based eCase. eCase Manages the process, so you can focus on the response. This means that processing these cases through eCase is faster, cheaper and more secure.

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