Government Department Selects eCase for its Correspondence Management

12 May 2017

Fivium Ltd, London – 12th May 2017 – We are delighted to announce that the Department for the Environment, Food and Rural Affairs (Defra) have selected eCase to manage their case and correspondence management requirements. Procured via the UK Government G-Cloud Framework, eCase will be used by Defra to meet their wide-ranging correspondence management requirements including Ministerial Correspondence (MC), Parliamentary Questions (PQ), Complaints and general Correspondence.

Talking about the new customer win, Fivium Director Matthew Fletcher said “It’s tremendous that we are now on-boarding Defra. eCase is designed to help our customers deal with the breadth of correspondence types that they receive, all in one system, from anywhere. I feel that eCase’s selection by Defra means that we are meeting those needs.”

“Our mission,” he continued, “is to make eCase the best Correspondence Case Management System for the UK public sector. We are committed to our current and future customers and will keep on working to ensure that eCase continues to meet and exceed their expectations.”

eCase, Fivium’s UK Public Sector SaaS Case Management product, and Fivium’s comprehensive set of services are available via the Digital Marketplace on the G-Cloud framework.

Find out more about eCase at

About eCase

eCase is a comprehensive and intuitive case management system for the UK public sector.

Public sector organisations rely on eCase to help them manage and meet the tight deadlines of a range of cases, correspondence and request types.

Cases handled through eCase include:


eCase helps manage caseloads for individuals and teams, and ensure responses are timely, consistent and quality assured. Case workers have individual logins and workbaskets which they use to manage their caseload.

Case drafters, subject matter experts, managers and reviewers can all collaborate instantly through cloud-based eCase. eCase Manages the process, so you can focus on the response. This means that processing these cases through eCase is faster, cheaper and more secure.

About Fivium

We're a London-based SME offering our highly successful Case Management product, eCase, as well as fully customised specialist applications, workflow expertise and bespoke IT services to the UK public sector. We're entirely self-financed and we don't have sales people. Our organic growth has come from our friendly and approachable team, which has led to a fantastic track record of improving user experiences.

We believe our products and services have significant benefits for all public sector organisations: Central Government, Local Government, Non-departmental Public Bodies, NHS, Ambulance, Fire and Police services.

We provide an engaging and creative environment for our staff, and support graduate developers entering the workforce with the aim of delivering a superior service to our customers.

In a customer survey conducted by VisionOne Research in 2015, 100% of Fivium Customers rated its service, its support and Service delivery as good or very good (where very good was the highest) and 96% rated Fivium developers as good or very good. In addition, 91% talked positively about Fivium, and 84% rated Fivium as better or significantly better than its competitors.

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