Junior Software Trainer and eLearning Content Creator
Wanted: a junior SaaS software trainer and eLearning developer to deliver the very best training to our public sector customers and produce online training material including eLearning modules.
What we do
At Fivium we make software and provide services which solve the many challenges faced by the UK public sector. Our customers range from central government (such as HM Treasury, Ministry of Defence, Department for Education, HMRC) to government agencies, police forces and wider public sector organisations like Network Rail and the Post Office.
eCase is our market leading SaaS product for case management in the UK public sector. We are a trusted partner to our customers and they value us and our product because we provide them great solutions which save them time and effort and help them do their job better.
As we grow and expand our customer base, we have a requirement for a Junior Trainer to enhance our customer experience and ensure their continual success. This role will see you producing effective eLearning material and creative online guidance as well as delivering high quality training to a diverse range of users with different digital abilities.
You will have the opportunity to work with our team of highly capable developers, our customer success team and customer support staff to help make our products the most user-friendly applications in the public sector. You will be provided with the knowledge and training support to ensure you succeed in the role and progress in your career.
Key responsibilities for this role include:
- Producing eLearning material using authoring tools such as Articulate360
- Maintain training literature, including online videos
- Write and maintain the online help using MadCap Flare
- Delivering professional software training to diverse audiences
- Assist the Customer Success team with demonstrations on new features
- Become an expert in our customers’ needs so that you can review new features and enhancements and provide feedback to the development team
- Host online events when required to deliver existing software support and to demonstrate new features.
Future opportunities for this role:
- Responsible for the development of bespoke training programs for customers involving training needs analysis
- Onboard new customers. Running workshops to understand their requirements and processes and devising a customised strategy for them to onboard effectively.
Qualities and experience
- Excellent communication skills, both written and oral - you must be able to articulate software procedures in a way that is understandable by both new and experienced users
- Ability to learn what a customer will need from our software and how to get the best from it
- Empathy for users struggling to adjust to new software
- Ability to empower users to support themselves using our online documentation
- Being able to turn your hand to a variety of content types is essential.
Who we are
Named as one of the top SME suppliers to government by the Cabinet Office, Fivium are universally well respected for both our SaaS correspondence handling platform (eCase) and our digital development services.
Our tireless customer focus coupled with our dedication to delivering excellence means that our services are setting the benchmark across the industry and driving significant organic growth; however, we recognise that this is only possible because of our very talented and engaged team, which is our most precious and prized asset, so at Fivium our people come first – always.
If you’ve never considered working with public sector software, check out our blog post to see why it’s a brilliant and rewarding space to work in.
Salary and Benefits
Position available immediately. The salary range is £26,000-£30,000 PA dependent on experience and includes a comprehensive benefits package including:
- Annual profit share
- Simplyhealth - health cover that pays for eye care, contact lenses, dental, etc.
- Season ticket loan*
- Cycle to work scheme*
- Regular all-staff social events (go-karting, urban golf, bowling, Taste of London)
- Company training away days
- Budget for training, going to conferences, etc.
- 23 days’ leave per year (rising to 25 after three years)
- Enhanced maternity and shared parental leave
- Income protection cover
- Critical illness cover
- Life insurance
- Private health insurance (Bupa)*
- Enhanced pension scheme (5% employer contribution)
* available after completing your probation period.
How to apply
Please email your CV (2-3 pages A4) to email@example.com with Junior Software Trainer in the subject line.
If you’re not an EU, EEA or Swiss citizen, please let us know how you’re eligible to work in the UK when you apply. Unfortunately, we’re not able to sponsor those applicants unable to work in the UK.