Senior Business Analyst

Who we are

Named as one of the top SME suppliers to government by the Cabinet Office, Fivium are universally well respected for both our SaaS correspondence handling platform (eCase) and our digital development services.

Our tireless customer focus coupled with our dedication to delivering excellence means that our services are setting the benchmark across the industry and driving significant organic growth; however, we recognise that this is only possible because of our very talented and engaged team, which is our most precious and prized asset, so at Fivium our people come first – always.

The role

We are looking for a Senior Business Analyst who has a passion for building and deploying
well-designed products that deliver value and engage users.

You will work closely with our customers to build an understanding of their processes and
define the requirements for digital services to support their needs. To deliver this
successfully, the Business Analyst will need to have strong time management skills, a
positive and productive outlook, and be equally comfortable and confident in front of
customers as they are with their team.

Core job responsibilities include:

  • Research with business stakeholders to understand their process and identify user needs and pain points
  • Understanding underlying legislation and policy constraints on services and where these can be challenged or changed
  • Working with the business to improve working practices and gain the benefits of digital transformation
  • Working with researchers and technical leads on discoveries into new digital services
  • Writing user stories and acceptance criteria based on user needs
  • Supporting the customer product owner with backlog management and prioritisation, and activities related to user acceptance testing
  • Creating artefacts to capture business requirements such as data dictionaries, process diagrams, and low-fidelity mockups
  • Involvement in project sprint meetings to ensure work is understood and delivered according to the requirements
  • Support the team throughout to ensure they are not blocked when questions arise during sprint delivery
  • Support on activities related to data mapping, cleansing and migration from legacy services to new services
  • Conducting internal reviews and sign off of services


  • Minimum of 3 years Business Analyst experience working on digital services defining acceptance criteria, inputting to backlog prioritisation, etc.
  • Ability to create diagrams, process flows, data dictionaries, and other artefacts to clearly define business rules and requirements
  • A background in the oil and gas industry, not necessarily as a business analyst, is preferred.
  • Experience with delivering services in line with the Government Service Standard is preferred.

Skills and qualifications

  • Educated to degree level.
  • Strong and demonstrable leadership and influencing skills.
  • Experience working with, and managing, stakeholders and customers.
  • A high level of accuracy and attention to detail is required.
  • Excellent communication and interpersonal skills.
  • Flexible approach and an ability to operate effectively with uncertainty and change.
  • Driven, self-motivated, enthusiastic and with a "can do" attitude.
  • Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources.
  • Ability to work well under pressure and meet tight deadlines.

Reward package

We offer a competitive salary depending on skills and experience. We also have an excellent benefits package, including:

  • Simplyhealth - health cover that pays for eye care, contact lenses, dental, etc.
  • Annual profit share*
  • Season ticket loan*
  • Ride2Work scheme with Evans Cycles*
  • Monthly all-staff social events (go-karting, urban golf, bowling, Taste of London)
  • Free fruit, tea, coffee, juice and soft drinks
  • Budget for training, going to conferences, etc.
  • 25 days’ leave per year, increasing by one day per year up to 30 days
  • Enhanced maternity and shared parental leave
  • Income protection cover
  • Critical illness cover
  • Life assurance
  • Private health insurance (Bupa)*
  • Enhanced pension scheme (5% employer contribution)

* available after completing your probation period.

How to apply

Please email your CV (2-3 pages A4) to with "Senior Business Analyst" in the subject line.

If you use LinkedIn, Stack Overflow Careers, GitHub, etc. and you want to share your profiles with us, we would love to see them.

All applicants will need to demonstrate permanent eligibility to work in the UK during the application process. Unfortunately, we're not able to sponsor applicants without the permanent right to work in the UK.

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