A prominent public sector organisation was looking for a purpose-built case management system for handling up to 6,000 freedom of information (FOI) requests each year.

Starting with the off-the-shelf product, we workshopped the requirements and business processes. Together we found that eCase met their needs without any configuration necessary.

They had time on their own test system to familiarise with eCase and how they're going to use it.

It was only four weeks from initial workshops to training and go-live. It went live a week ahead of schedule and on budget.

We continue to support them in using eCase and helping to find smarter ways of working.

This is a great example of using eCase with minimal configuration, reducing costs and making it quicker to implement.

We chose Fivium's eCase to process all FOI requests as it's an intuitive, purpose-built system. eCase has proved really beneficial to us; the team at Fivium understood our needs, and delivered an excellent result in a very short timeframe.
Anonymised Programme Manager

Highly customised

A large UK ministerial department chose eCase for handling FOI requests, parliamentary questions, ministerial cases, treat officials and information only cases. They wanted to move away from shared drives and spreadsheets to a centralised and online system that handles all their case types. They have about 40,000 cases each year.

We worked extensively with this department to perfectly tailor eCase to the unique needs of each of their case handling teams. This included a scoping study and business analysis, developing new eCase features and extensive user testing. They regularly met with our dedicated project team for updates and to see the progress. eCase went live on time and on budget. They receive ongoing support and software updates as their needs evolve.

This department's journey shows how eCase can be customised to specific and demanding requirements and combines proven software with bespoke features.

They deliver on time, on budget and it was a tight budget. They are always easy to work with, communication is good. All over a good experience.
Anonymised customer from independent survey

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