eCase

Why eCase?

When information flows seamlessly, decisions happen faster. When tools anticipate needs, productivity skyrockets. When routine tasks are automated, you can focus on what really matters.

Easy-to-use

Improve team performance and morale with intuitive technology, rapid case processing and one-click reporting.

Free up time and resources

Access information instantly and reduce manual entry and automate repetitive admin – so you can focus on what matters.

Work more accurately

Improve response efficiency, quality and consistency. Meet statutory deadlines, demonstrate compliance, and avoid embarrassing mistakes.

Everyone on the same page

Track progress and work seamlessly across teams so everyone knows what's happened so far, what's needed next, and when.

Secure and trustworthy

Reduce risk with highly secure, quality-assured cloud applications (ISO27001, Cyber Essentials Plus, ISO9001).

Lifelong partners

Your success is our success. We’re with you at every step of your journey, driving continual improvement.

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eCase AI The future of public sector case management

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Our products Case management software designed for the public sector

Manage FOI requests, complaints, parliamentary questions and correspondence.

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eCase Redact

AI-assisted redaction of sensitive information from documents to National Archives standards.

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Secure Share

Send sensitive documents digitally through a secure gateway – no printing, postage or third-party email costs.

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eCase Capture

Create web forms that automatically log, triage and assign incoming requests to the right person.

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Testimonials eCase is used by 50+ public sector organisations.

“eCase has been a godsend. It’s been a lot easier to see the whole process from start to finish. It is like having another member of the team; with it, we are now able to spend more time doing higher-value work rather than worrying about the basic processes”
North Lincolnshire Council
“The most important benefit though has been the time savings from not having to communicate constantly by email. In addition to the time and monetary savings, our users have reported increased empowerment, better workload balance and the removal of manual Excel Spreadsheets”
Home Office
“The consistency and quality of our complaint handling has vastly improved, which is great for the reputation of Natural England”
Natural England
“Reports such as the Office of Scottish Information Commissioner (OSIC) report, that used to take over half a day, now take seconds, representing a huge time-saving. ”
University of Edinburgh
“Sometimes in government departments you get an off-the-shelf package that says it does certain things. Our experience has been that they never do what they say they do. eCase is different, it does what it says it does… and so much more - it’s a complete service, end-to-end. The team absolutely love it!”
Department for Work and Pensions
“eCase is working almost like an additional team member, acting as an administrative assistant that eliminates the need for manually scrolling through extensive, and often complex, email threads and updating spreadsheets.”
Government Property Agency
“I think it probably was a mistake not to invest in eCase earlier on. It’s clear that if something like this can improve our performance, we should embrace it and pick it up and that is the decision which has been taken. ”
Robin Walker MP
“Our experience with eCase has been transformational. We’ve had an excellent service from the very start: it’s modern software that’s easy to use, that gives us a high level of control and minimal management overhead. We’re working with a really dedicated, forward-thinking team who go the extra mile and take our ideas and feedback on board. It just keeps on getting better.”
Bedfordshire, Cambridgeshire and Hertfordshire Police